Refund Policy

Refund Policy – Ayat’e Jewels

Last Updated:16 November,2025

At Ayat’e Jewels, customer satisfaction is important to us.
Because jewelry is a delicate and hygiene-sensitive product, we follow a strict and transparent refund policy.

1. Eligibility for Refund / Return / Exchange

We accept refund or exchange requests ONLY in the following cases:

✅ 1.1 Damaged Product Received

If the product arrives broken, scratched, or damaged in transit.

✅ 1.2 Wrong Product Delivered

If the item you received is different from what you ordered.

In both cases, an opening video is mandatory. (See Section 2).

2. Mandatory Opening Video Requirement

To apply for a refund or exchange, customers must provide a clear opening video that shows:

  1. The sealed package before opening

  2. The entire unboxing process in one single video (no cuts, no pauses)

  3. The product issue clearly visible

❗ Without this opening video, no refund or exchange request will be accepted under any circumstances.

This policy protects both the customer and the brand from misuse.

3. Non-Returnable & Non-Refundable Items

We do NOT accept returns or refunds in the following cases:

  • No opening video provided

  • Product used, worn, or damaged after delivery

  • Customer changed mind

  • Wrong product ordered by customer

  • Size issues (if applicable)

  • Normal wear and tear

  • Allergic reactions to metals

  • Sale items / discounted products

We do not offer refunds for reasons other than damage or wrong product.

4. Return Request Window

All refund/return requests must be submitted within:

⏳ 48 hours of delivery

Requests made after this period will not be accepted.

5. Refund Process

If your request is approved:

  • Refund will be issued to the original payment method

  • Refund processing time: 7–10 business days

  • COD orders will be refunded to a bank/UPI account provided by the customer

6. Exchange Process

If eligible, we will:

  • Pick up the damaged/wrong product

  • Send a replacement product after quality check

Exchange shipping timeline depends on your location.

7. Cancellation Policy

  • Orders can be canceled only before dispatch.

  • Once shipped, the order cannot be canceled.

8. Shipping Costs

  • In case of a valid return/exchange, shipping charges may apply depending on the situation.

  • If the issue is genuine and approved, we may cover the return shipping cost.

9. Contact Information

For refunds, exchanges, or support, contact us at:

Ayat’e Jewels – Support Team
📧 Email: ayatejewels@gmail.com
📞 Phone: 9209627456
📍 Pune, Maharashtra, India

Please include:

  • Order ID

  • Full Name

  • Opening video

  • Photos of the issue